Our recruiters are trained in S.M.A.R.T approach that will provide you and the recruit an exemplary recruiting experience

What is S.M.A.R.T Approach?

SPECIFIC - Specific process and tailored approach used for each position. For Example:  A new hire position for college graduates is treated differently than a mid career experienced professional position.  Also, we understand that each potential recruit has different motivating factors when choosing a new job and the best way to address any concerns about making a switch is to listen attentively and respond honestly. 

MEASURABLE - Measurable Key Performance Indicators (KPI's) in place  to follow recruiters progress towards filling a position.

    Quality Metrics:

1. Job-Posting Conversion Rate
2. Phone Screen Pass Rate
   
3. Resume Acceptance Rate
4. Interview Success Rate
5. Offer Acceptance Rate

• Percent of job posting visitors who apply
• Percent of screened candidates who are submitted to hiring manager
• Percent of screened and passed resumes accepted by hiring managers
• Percent of first round interviews that are a "yes" for next step
• Percent of extended job offers accepted

        Volume Metrics:

1. Sourced per Job
2. Scheduled per Job
3. Passed per Job
4. Offers per Job
5. Accepted per Job

• Number of qualified resumes sourced per job
• Number of candidates accepted to interview per job
• Number of interviewing candidates approved for next step per job
• Number of verbal/written offers extended per job
• Number of offers accepted per job

ACCESSIBLE - Access to talent that is both available right away(Active Candidates) and/or looking for a better opportunity  in the near future (Passive candidates).  We believe consistent networking among professionals in industry is the most effective method to find potential candidates.  Of course, we have access to all major recruiting portals and use social networking mediums but they are merely tools to assist us in the overall recruiting process and not the primary source of recruiting.  

RELEVANT - All relevant information regarding the position is carefully studied & evaluated.  This enhances the recruiters understanding of the expertise needed, thereby stream lining the process of selection of a suitable candidate.  The ability to address any concerns that the candidate may raise is crucial, thus having relevant information can provide positive reinforcement about the position which is a key factor in determining the outcome associated with recruiting.  

TIMELY - Timely feed back is critical to both you and the candidate.  Realistic & honest expectations can be achieved via timely feedback.  Also, We track KPI's that relate time vs. performance.  

        Time Metrics:

1. Time-to-Post
2. Time-to-Present
3. Time-to-Resume Feedback
4. Time-to-Schedule
5. Time-to-Interview Feedback
6. Time-to-Verbal Offer
7. Time-to-Onboard

• Time to post a job after it has been assigned
• Time to present qualified resumes to HM after successful phone screen
• Time to collect resume feedback after initial presentation
• Time to schedule an interview from date of HM approval
• Time to collect feedback from both sides after interview
• Time to extend verbal offer after receiving approved and final offer
• Time to successfully onboard candidate

Does S.M.A.R.T approach work for staff augmentation?

OF COURSE IT DOES!  Any task that our consultants are required to perform in order to achieve your goal is managed by using the same approach.  We believe all tasks must be Specific, Measurable, Accessible, Relevant & Time Bound.  

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